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SHIPPING & PRE-ORDERS POLICY

Orders typically ship out within 2 business days of payment.

For Pre-Order and Back-Order items, please see the below information.

Please Read before placing a Pre-Order…

When ordering a Pre-Order (or Back-Order item) on Aloha TCG, all other items in the cart will be shipped with the Pre-Order item. That means If a Pre-Order item ships in 1 month, you'll need to wait 1 month for all other items in the cart. If you want non-pre-order items shipped right away, please add them to a separate cart and check-out with a separate order. Orders cannot be partially fulfilled or partially cancelled.

Pre-Order and Back-Order purchases will be charged to your Credit Card/PayPal immediately upon purchase. Orders can be cancelled before shipment but are subject to a 6% cancellation fee. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made.

                              Email - brandon@alohatcg.com with the Subject Line:                          "CANCEL ORDER #" 

RETURNS & REFUND POLICY

Due to the nature of sealed product in the TCG industry, we do not offer returns. If an item arrives damaged or not as described, send us an email with pictures documenting the item and we'll make it right. 

Cancellations can be requested prior to shipment but are subject to a 6% cancellation fee. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made.

Email - brandon@alohatcg.com

SECURE PAYMENT OPTIONS

- Credit / Debit Cards
- PayPal

 

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